Postbank Service Desk Agent Vacancy 2026

Opportunity Overview

Postbank is inviting applications for a Service Desk Agent position within its Information Technology (IT) Business Unit in Pretoria. This is a contract opportunity focused on providing crucial first-tier support to internal users.

As a Service Desk Agent, you will be the initial point of contact for logging customer calls and providing first-line diagnosis. The role is designed for individuals who are prepared to handle inbound queries, create and update service tickets, and ensure smooth IT service delivery.

Minimum Requirements

To be considered for this opportunity, applicants must meet the following criteria:

• Qualifications:
• Grade 12 certificate.
• N+ qualification.
• ITIL V3 Foundation is an advantage.
• Experience:
• 12 months of experience in a Helpdesk role.
• Desktop support experience is an advantage.
• Knowledge:
• Demonstrated knowledge and experience in Incident Management, Problem Management, Change Management, and Administration.
• Technical knowledge with experience in helpdesk functions and troubleshooting.
• Knowledge of Microsoft applications.
• Skills:
• Interpersonal skills.
• Analytical abilities.
• Strong written and verbal communication skills.
• Time management.
• Problem-solving.

Key Responsibilities

The successful candidate will be responsible for a range of tasks including:

• Receiving and logging all cases from internal users, whether via email or telephonically.
• Ensuring that incident resolutions adhere to the timeframes stipulated in the Service Level Agreement (SLA).
• Providing first-level support for basic technical service requests and queries.
• Managing cases in accordance with the established Case Management process.
• Assigning calls to the relevant teams after logging.
• Providing regular, accurate feedback and maintaining professional communication with customers.
• Closing resolved cases upon confirmation with the customer to ensure satisfaction.
• Escalating issues or complaints to Management or Team Leads as required.

How to Apply

If you meet the requirements and wish to apply, please follow these steps:

• Forward your Curriculum Vitae (CV) to RecruitmentNM@Postbank.co.za.
• It is essential to indicate the specific position you are applying for in the subject line of your email.
• The closing date for applications is 21 July 2026.