Old Mutual Call Centre Agent Trainee Programme 2026 | Apply with Grade 12

Opportunity Overview

Old Mutual's Mass Foundation, specifically within the RMM segment, is a major customer-facing business dedicated to helping clients achieve their financial goals. This trainee programme offers an entry point into the financial services sector in Cape Town.

Participants will learn to deliver client service by handling inbound and making outbound calls, all while adhering to established procedural, productivity, and quality standards. Trainees will work under direct supervision and receive support and coaching to help them achieve their results.

Minimum Requirements

• Must possess a Grade 12 Certificate (Matric).
• Applicants should demonstrate the following skills and competencies:
• Accountability
• Communication
• Computer Literacy
• Meeting Goals
• Microsoft Excel proficiency
• Office Administration basics
• Action-oriented approach
• Effective Communication
• Customer Focus
• Decision Quality
• Self-Awareness
• Ensuring Accountability
• Instilling Trust
• Interpersonal Savvy

Key Responsibilities

• Deal with client queries via telephone, adhering to Call Centre standards under supervision.
• Escalate complex queries to more senior agents when necessary.
• Take inbound calls and share relevant information, with assistance and on-the-job coaching.
• Aim to finalise calls at the initial point of contact where possible.
• Develop a moderate level of technical knowledge relevant to the business area.
• Learn to multi-skill across products and processes within the business area.
• Working hours are flexible:
• Monday to Friday: Shifts between 8am and 7pm
• Saturday: Shifts between 8am and 1pm

How to Apply

• Applications must be submitted online through the official Old Mutual careers portal.
• Follow these steps:
• Click on the application link: https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/job/Trainee-Call-Centre-Agent--6-Months-FTC-_JR-81546
• Complete the online application form with your details.
• The system can assist in generating a professional CV based on the information you provide.
• Application Deadline: 22 July 2026