Employment and Labour Supervisor: Inbound Vacancy 2026

Opportunity Overview

The Department of Employment and Labour, through its Compensation Fund in Pretoria, is seeking a dedicated and experienced Supervisor for Inbound services. This role is crucial for ensuring effective customer service delivery and efficient handling of queries related to COID services.

This is an excellent opportunity for an individual with a strong background in customer care and administration to contribute to public service, leading a team focused on quality workflow processes and query resolution.

Minimum Requirements

• An Undergraduate qualification (NQF Level 6) as recognized by SAQA in one of the following fields: Communications, Marketing Management, Business Administration, Management, Public Management, Administration, Contact Centre Management, or Administrative Management.
• 2 years' functional experience in a customer care environment.
• Knowledge of:
• Relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Act, Public Service Act, Labour Relation Act, National Treasury Regulations).
• Digital Acumen/Call Centre Functionalities.
• Call Management and Query Management.
• Stakeholder Development and Management.
• Compensation Fund policies, procedures, and processes.
• Contact Centre vision, objectives, and performance requirements.
• Customer service (Batho Pele Principles) and Customer Care Processes and Procedures.
• Public Service Regulation.
• Skills in:
• Call management and Data Collection/Capturing.
• Coaching and Mentoring.
• Critical and Innovative Thinking.
• Direction Setting and Performance & Oversight.
• Programme / Project Management.
• Quality Assurance and Knowledge Management.
• Risk Management and Service Delivery Innovation.
• Stakeholder Development & Relations.

Key Responsibilities

• Facilitate customer-driven quality workflow processes for inbound services.
• Coordinate and ensure quality resolution of queries for inbound services.
• Attend to all COID services queries and provide feedback to clients.
• Supervise staff within the unit to ensure operational efficiency.

What the Work Involves

As a Supervisor for Inbound services at the Compensation Fund in Pretoria, you will be at the forefront of managing customer interactions. Your daily work will involve overseeing the processes for incoming calls and queries, ensuring that every interaction is handled with quality and efficiency. You will coordinate efforts to resolve complex COID (Compensation for Occupational Injuries and Diseases) service queries, providing timely and accurate feedback to those who need it. A key part of your role will be supervising and guiding a team of staff, fostering an environment of continuous improvement and adherence to established procedures and public service principles. This role operates within an office environment, playing a vital part in the fund's commitment to public service excellence.

How to Apply

Applications must be submitted by email.

• Email Address: Jobs-CF15@labour.gov.za
• Subject Line: Please ensure your subject line clearly states "POST 32/18 SUPERVISOR: INBOUND REF NO: HR5/1/2/3/27"
• Attention: Your application should be marked for the attention of the Sub-directorate: Human Resources Planning Practices and Administration.
• Closing Date: 18 September 2026

Note: Priority will be given to Persons with disability, Indians and Whites.