Department of Employment and Labour Senior Administration Officer: Operations Vacancy 2026

Opportunity Overview

The Department of Employment and Labour is seeking dedicated individuals for 26 Senior Administration Officer: Operations positions. These roles are integral to the efficient functioning of various Labour Centres across Gauteng, including Boksburg, Brakpan, Carletonville, Kempton Park, Nigel, Randburg, Roodepoort, Sebokeng, Soweto, Springs, Vanderbijlpark, Vereeniging, Bronkhorstspruit, Ga-Rankuwa, Krugersdorp, Randfontein, Mamelodi, Soshanguve, and Temba.

This opportunity offers a chance to contribute to public service by supporting operations within a client services and claims processing environment. The successful candidates will play a crucial role in delivering Unemployment Insurance services and ensuring quality assurance.

Minimum Requirements

Candidates must meet the following criteria:

• An undergraduate qualification (NQF Level 6) as recognised by SAQA, in one of the following fields: Business Administration, Business Management, Public Administration, Public Management, Operations, Accounting, or Finance.
• Two (2) years of functional experience in a Client Services environment, Claims Processing environment (operations), or an Insurance environment.
• Knowledge of:
• Unemployment Insurance Act and Regulations (UIA)
• Unemployment Insurance Contributions Act (UICA)
• Department of Employment and Labour and UIF Policies and Procedures
• Operations System
• Batho Pele Principles
• Protection of Personal Information Act (POPIA)
• Skills in:
• Interpersonal communication
• Presentation
• Listening
• Communication (Verbal and Written)
• Computer Literacy
• Problem-solving
• Planning and Organising

Key Responsibilities

The Senior Administration Officer: Operations will be responsible for:

• Providing Unemployment Insurance services through direct interaction with customers.
• Ensuring quality assurance and conducting follow-ups on Unemployment Insurance applications.
• Administering UI Claims and Processing Services.
• Supervising resources within the section, including human resources, financial assets, and equipment.

What the Work Involves

Working as a Senior Administration Officer in one of the Labour Centres involves being at the forefront of service delivery for the Department of Employment and Labour. On a day-to-day basis, you will engage directly with members of the public, assisting them with Unemployment Insurance queries and applications. This includes providing essential services, meticulously checking application details for accuracy, and ensuring all processes adhere to departmental policies and relevant legislation. You will also take on a supervisory role, overseeing the operational flow of your section and managing the staff, finances, and equipment required to deliver effective services. The working environment is office-based within a Labour Centre, focusing on administrative tasks and direct customer interaction.

How to Apply

The deadline for applications is October 5, 2026.

Applications can be submitted via:

• Post:

Chief Director: Provincial Operations PO Box 4560 Johannesburg 2001

• Hand Delivery:

47 Empire Road Parktown

• Online:

Follow the link: https://essa.labour.gov.za/EssaOnline/WebBeans/

Note: In line with Employment Equity targets, priority will be given to White males and White females for these positions.