Siemens Healthineers Customer Service Support Operator - Trainee Programme Vacancy 2026

Opportunity Overview

Siemens Healthineers is dedicated to shaping the future of healthcare. This trainee programme offers an opportunity to join their global team as a Customer Service Support Operator in Midrand.

This role provides a flexible and dynamic environment where individuals can grow personally and professionally, contributing their energy and passion to the ever-evolving healthcare industry.

Minimum Requirements

To be considered for this programme, applicants must meet the following criteria:

• Hold a relevant tertiary level qualification.
• Be a South African Citizen.
• Be an excellent communicator with the ability to maintain calm in a volatile environment.
• Possess strong attention to detail and high work accuracy.
• Demonstrate the ability to work under pressure and meet deadlines.
• Be able to establish and maintain good customer relationships, both internally and externally.
• Be computer literate (MS Word, Excel, Outlook).
• Thrive in a fast-paced and dynamic environment.
• Be able to work independently as well as part of a team.

Key Responsibilities

The successful trainee will be involved in:

• Maintaining a high level of availability for customer requests and inquiries.
• Conducting technical and/or administrative support activities for service operations and delivery.
• Processing incoming orders, inquiries, and requests for products and services.
• Performing order management for assigned customers and managing client information in the information system.
• Driving issues and questions to qualified Service Technicians or Service Engineers.
• Cooperating with clients and sales representatives to clarify orders and issues.
• Participating in investigating and resolving commercial and/or technical problems.
• Supporting pre-and/or post-sales technical product advice for the development, implementation, and operation of customer solutions.
• Supporting the Area Service Manager in all resource planning activities.

What the Work Involves

As a Customer Service Support Operator Trainee, you will be a key point of contact, ensuring high availability to address customer requests and inquiries. Your daily work will involve a mix of administrative and technical support, from processing orders and managing client information within the company's systems to clarifying issues with clients and sales representatives.

You will play a vital role in troubleshooting, participating in investigations to resolve both commercial and technical problems, and escalating complex issues to qualified Service Technicians or Service Engineers. This role requires collaboration across teams and direct support to the Area Service Manager for resource planning, all within a fast-paced and dynamic customer contact centre environment in Midrand.

How to Apply

To apply for this opportunity, please click on the following link: https://careers.siemens-healthineers.com/global/en/job/P-101140/Customer-Service-Support-Operator-Trainee-CCC