Givaudan Customer Care Learnerships 2026 / 2027 Vacancy

Opportunity Overview

Givaudan is offering Customer Care Learnerships for 2026 and 2027, based in Johannesburg. This opportunity is designed for individuals eager to gain practical experience and develop essential skills in customer service and order management within a professional environment.

Learners will be instrumental in ensuring a seamless customer experience by managing sales orders from initial receipt through to final shipment. This role involves acting as a crucial link between customers, internal operations, and the sales team, focusing on efficient and cost-effective customer satisfaction.

Minimum Requirements

• Grade 12 / High School or Secondary Education

Advantageous Skills and Experience

• Associate or University Degree
• 1 – 2 years of experience in a customer-facing role, with industry experience preferred
• Interpersonal and Communication Skills
• Proven Success in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Basic negotiation skills
• Understanding of Incoterms and Shipping Terminology

Key Responsibilities

• Manage the sales order process from receipt of order through to shipment for assigned customers and affiliates.
• Provide support for assigned customers and affiliates to meet order requirements.
• Communicate daily with customers, operations, and sales teams.
• Ensure adherence to specific order and samples processes, including for clients like Coca Cola.
• Interpret and analyse client schedules and prioritise orders effectively.
• Resolve issues and handle customer complaints, both internally and externally.
• Confirm pricing, inventory availability, and provide accurate ship date information.
• Arrange transportation with forwarders or shipping/freight teams, managing international order processes including inspection and shipping documentation.
• Prepare Invoices, Debit and Credit notes, process notifications, and Customer Returns.
• Coordinate with relevant departments to ensure orders are dispatched and delivered on time, and manage customer expectations.
• Coordinate with planning teams on information relating to demand planning and stock positions.
• Update and maintain accurate customer records, including specific information, contracts, labelling, packaging, and stock requirements.
• Provide coverage and support for accounts of other team members as necessary.
• Properly identify the right communication method based on urgency and the nature of the issue.
• Diffuse difficult situations and work towards resolution with customers.
• Identify opportunities for improvements in customer care processes.

What the Work Involves

As a Customer Care Learner at Givaudan, your daily activities will revolve around the comprehensive management of sales orders. This means you will be responsible for handling orders from the moment they are received until they are successfully shipped, ensuring all steps adhere to customer care guidelines. You will engage in frequent communication with customers, the operations team, and the sales department, acting as a vital point of contact.

A key part of the role involves addressing customer enquiries and resolving complaints efficiently. You will also coordinate logistical aspects like transportation arrangements, ensure accurate documentation for international orders, and maintain precise customer records. This learnership offers exposure to a dynamic, office-based environment where you will learn to manage multiple tasks, interpret data, and apply problem-solving skills to meet customer needs.

How to Apply

To apply for the Givaudan Customer Care Learnerships, please follow these steps:

• Visit the official application portal.
• Complete the application process as directed on the portal.

Apply here: https://careers.givaudan.com/global/en/apply?jobSeqNo=GIVGIVGB120505EXTERNALENGLOBAL&src=LinkedIn_Jobs&step=1&stepname=personalInformation