Tracker Connect Control Centre Learnerships 2026 / 2027 Vacancy

Opportunity Overview

Tracker Connect is offering a development opportunity for unemployed South African youth who are passionate about customer service and professional growth. This learnership programme is designed to provide valuable workplace exposure and practical experience.

Successful candidates will be placed within Tracker's Customer Experience and 24-Hour Critical Services Control Centres. Here, they will gain skills in customer engagement, communication, sales support, problem-solving, and business systems, enhancing their future employability and career development.

Minimum Requirements

To be considered for this learnership, applicants must meet the following criteria:

• Possess a Grade 12 / Matric certificate (with a minimum Level 4 in English and a pass in Mathematics or Mathematical Literacy).
• Be a South African citizen with a valid South African ID.
• Be between the ages of 18 and 35.
• Have no criminal record.
• Be currently unemployed.
• Not be studying full-time.
• Have no previous formal work experience.
• Possess basic computer literacy.
• Demonstrate a passion for customer service, a professional and positive attitude, and excellent communication and interpersonal skills.
• Exhibit customer focus, attention to detail, willingness and ability to learn, adaptability, resilience, and problem-solving ability.
• Be capable of teamwork and collaboration and able to work in a multi-skilled, fast-paced environment.

Key Responsibilities

Learners will develop skills and experience in the following areas:

• Providing effective first-contact and one-stop customer resolution.
• Capturing and updating customer information.
• Delivering excellent customer service.
• Handling customer queries and electronic communication.
• Developing knowledge of Tracker products, services, and systems.
• Upselling and cross-selling relevant products and services.
• Understanding invoices, adjustments, advance payments, credit notes, and payment allocations.
• Supporting data integrity initiatives.
• Contracting and scheduling.
• Developing problem-solving and customer relationship management skills.

What the Work Involves

Working within Tracker Connect's Customer Experience or 24-Hour Critical Services Control Centres, individuals on this learnership will be responsible for providing first-contact resolution to customer queries. Day-to-day tasks will involve capturing and updating customer information, handling electronic communications, and understanding Tracker's products and services.

Participants will also learn to support data integrity, assist with contracting and scheduling, and engage in problem-solving to deliver excellent customer service. The role requires a strong focus on customer engagement and communication within a dynamic control centre environment.

How to Apply

To apply for this opportunity, please follow these steps:

• Visit the official Tracker Connect careers portal.
• Click on the following link to access the application page: https://careers.tracker.co.za/applicant/index.php?controller=Listings&method=view&listingid=5f4fa2c9-fdd7-4f01-a9e8-2c7f4b793bf7