Fidelity Services Group Administrator – Training Academy Vacancy 2026 | Apply with Grade 12

Opportunity Overview

Fidelity Services Group is seeking an Administrator to join its Training Academy in Roodepoort. This role is crucial for providing essential administrative support, ensuring that all record-keeping, data capturing, and filing for the academy are managed accurately and efficiently.

The Administrator will play a key part in learner administration, course register management, and supporting compliance requirements within the training environment. This is an opportunity for an organised and service-driven individual to contribute to the smooth operation of training programmes.

Minimum Requirements

• Grade 12 / Matric
• Computer literacy, including MS Office
• Good written and verbal communication skills
• Ability to work accurately under pressure
• Strong attention to detail
• Ability to meet deadlines and follow up on outstanding matters
• Professional conduct when dealing with learners, clients, and internal stakeholders
• Good record keeping and filing ability
• Time management and deadline orientation
• Customer service focus
• Teamwork and collaboration
• Reliability and commitment
• Ability to follow procedures and comply with Standard Operating Procedures (SOPs)
• Willingness to learn and understand all Training Academy systems
• Ability to accept feedback and work constructively with supervisors and colleagues

Advantageous experience:

• Previous administrative experience
• Experience with HR Manage or similar systems
• Experience in a training, compliance, HR, or learning and development environment

Key Responsibilities

• Capturing learner details, results, attendance, forms, assessor, and moderator information accurately on relevant systems.
• Ensuring training records are updated daily and information on HR Manage is accurate and complete.
• Maintaining proper filing and archiving of records in line with compliance, OHS, and POPI requirements.
• Scanning and uploading documents to relevant HR Manager systems.
• Completing administrative tasks such as CRB checks, task lists, permits, eye tests, maintenance records, and Inkliwe-related tasks.
• Ensuring course registers are aligned with correct courses and submitted within the required turnaround time.
• Monitoring and following up on Non-Conformance Report (NCR) items older than three weeks, as recorded on course schedules.
• Driving follow-up actions with regional administrators and escalating matters to the Senior Administrator where required.
• Handling learner, client, and internal queries professionally and within 24 hours.
• Supporting the Training Administration office with IFACTS, POSTING, ARAMEX, FORMAX, ASSETS, and STATIONARY/REFRESHMENT administration.
• Keeping accurate records of expiring dates, permits, and certificates.
• Supporting audit readiness by ensuring records are complete, accurate, and properly stored.
• Submitting weekly reports on actions taken to reduce internal and external audit risks.
• Assisting with general administrative duties and additional tasks as required by management.

How to Apply

Interested candidates should apply online by clicking the link below.

Application Link: https://fidelityservicesgroup.simplify.hr/Vacancy/Apply/o0b5rs

The closing date for applications is 10 July 2026.