Artscape Theatre Centre Front of House Manager Vacancy 2026

Opportunity Overview

The Artscape Theatre Centre, a prominent cultural institution in Cape Town, is seeking a dedicated and experienced Front of House Manager. This full-time vacancy offers a chance to play a crucial role in ensuring an exceptional and safe experience for all patrons attending performances and events.

This position is central to the daily operations of the theatre, focusing on the management and development of the front-of-house team. The successful candidate will contribute significantly to the smooth running of all theatre productions and special events, upholding Artscape's commitment to patron satisfaction.

Minimum Requirements

To be considered for this opportunity, applicants must meet the following criteria:

• Matric Certificate
• Diploma
• 5 years of relevant experience
• Excellent communication, interpersonal, and relationship-building skills
• Strong attention to detail
• Excellent planning and organizing skills
• Flexibility and preparedness to work long hours as required

Advantageous:

• Financial and accounting skills
• Knowledge of the Performing Arts, Theatre, and related fields

Key Responsibilities

The Front of House Manager will be responsible for a range of duties, including:

• Maintaining a database of all potential temporary Front of House (FOH) employees.
• Recruiting and training new FOH staff.
• Reviewing existing staff compliment against the demand of current and future productions/events.
• Obtaining master schedules and developing FOH rosters for forthcoming productions.
• Briefing the FOH team continuously on productions.
• Providing ongoing management, counselling, and support to FOH staff.
• Ensuring that patron services during productions run smoothly.
• Managing requests for appropriate ushers for special events.
• Announcing timeous warnings of commencement of shows.
• Making announcements to audiences on house rules and theatre etiquette.
• Monitoring the performance of Front of House staff and ensuring all duties are executed.
• Preparing FOH reports relating to house counts, lost & found, patron feedback, and related issues.
• Reconciling costs per production.
• Ensuring the safety of patrons and staff through proper implementation and enforcement of emergency procedures.
• Ensuring controlled emergency evacuation of patrons and drilling FOH staff in correct procedures.
• Ensuring FOH staff are trained in first aid and Public Relations.
• Overseeing bars, marketing materials, and interacting with Cleaning and Security Staff during performances.

What the Work Involves

As the Front of House Manager at the Artscape Theatre Centre in Cape Town, you will report directly to the Theatre Manager. Your role is dynamic and hands-on, primarily focused on people management and patron experience within a bustling theatre environment. Day-to-day, you will be involved in recruiting, training, and scheduling a team of front-of-house staff, ensuring they are well-briefed for each production and event.

You will be responsible for the welfare and enjoyment of all theatre-goers, making announcements, managing patron feedback, and ensuring strict adherence to safety and emergency procedures. This means regularly interacting with patrons, managing staff performance, and coordinating with other departments such as cleaning and security. The work environment is fast-paced, particularly during shows and special events, requiring a flexible approach to working hours.

How to Apply

Applications for this position must be submitted online.

• Visit the official application portal.
• Complete the application form as instructed.

Apply directly using the following link: https://artscape.breezy.hr/p/a9ae21b4911101-front-of-house-manager/apply

The closing date for applications is 11 September 2026.