Woolworths Customer Assistant: Foods Replenisher/Merchandiser Vacancy 2026

Opportunity Overview

Woolworths invites applications for the role of Customer Assistant: Foods Replenisher/Merchandiser at its Parelberg store in the Western Cape. This full-time position offers an opportunity to join a team dedicated to providing outstanding customer service within a busy food retail setting.

The role is central to maintaining an appealing shopping environment, ensuring all health, safety, and food handling standards are met. You will be instrumental in assisting customers, managing stock effectively through replenishment and rotation, and upholding hygiene and shrinkage control practices.

Minimum Requirements

• Minimum education level: Grade 12 or an equivalent NQF level qualification
• Basic computer literacy
• Ability to work flexible shifts, including early mornings and weekends
• Strong communication skills
• Basic numeracy and literacy skills
• Knowledge of food safety, hygiene standards, and cold chain management
• Attention to detail
• Demonstrated personal discipline, including punctuality and adherence to dress code
• Ability to identify quality issues and manage returns or report suspicious activities
• Experience in a food retail or similar customer service environment is advantageous

Key Responsibilities

• Deliver exceptional customer service by greeting customers warmly and responding to their needs.
• Apply selling skills by advising customers on product options, promotions, and alternatives.
• Manage stock efficiently through rotation, maintaining cold chain and hygiene standards, and accurate shelf replenishment.
• Identify and address quality concerns promptly, including isolating damaged goods and managing returns.
• Adhere strictly to shop-keeping disciplines such as gap policies, planograms, and maintaining a clean department.
• Minimise shrinkage by reporting dishonest acts, managing stock losses, and following security protocols.
• Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions.
• Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active team participation.

What the Work Involves

As a Customer Assistant, you will be on the front lines, greeting customers, understanding their needs, and advising them on product options and promotions. A key part of your day will involve handling stock – replenishing shelves, rotating products, and ensuring they are displayed according to planograms. You will also be responsible for maintaining high standards of hygiene and cold chain management, crucial for food products.

Daily tasks include identifying and managing damaged goods, ensuring a clean and tidy department, and actively working to prevent stock loss by following established security protocols. You will work within a vibrant food retail environment at the Woolworths Parelberg store, collaborating with a team and demonstrating personal discipline in your approach to customer service and store operations.

How to Apply

Applications must be submitted online through the Woolworths eRecruit candidate portal.

• Application Link: https://woolworths.erecruit.co/candidateapp/Login
• Closing Date: 2026/09/16