South African Board For Sheriffs Complaints Manager Vacancy 2026

Opportunity Overview

The South African Board for Sheriffs (SABFS) is dedicated to upholding the status and improving the standards of training and functions performed by sheriffs, contributing to access to justice in South Africa.

This is a 6-month contract position based in Midrand, Gauteng. The successful candidate will be vital in ensuring that all complaints are managed fairly, consistently, and efficiently, adhering to the Sheriffs Act 90 of 1986, its regulations, the Code of Conduct for Sheriffs, and relevant Board policies.

Minimum Requirements

• Relevant LLB Degree
• Admitted Attorney of the High Court
• Minimum of 3 years' relevant experience in legal and complaints management, legal investigations, regulatory, or compliance environments.
• Minimum of 3 years' experience in a supervisory or management role.
• Demonstrated experience in dealing with complex investigations and complaints.
• Sound knowledge and understanding of the Sheriffs Act 90 of 1986, its regulations, and the Code of Conduct for Sheriffs.
• Knowledge of complaints management, investigations, dispute resolution, and mediation processes.
• Experience in developing and implementing policies, procedures, and Standard Operating Procedures (SOPs).
• Experience in analysing complaints data, identifying trends, and preparing management reports.
• Valid driver’s license.

Key Responsibilities

• Provide strategic and operational leadership for the Complaints function.
• Oversee the receipt, assessment, allocation, investigation, and resolution of complaints against sheriffs.
• Manage complex, sensitive, and high-risk complaints and ensure appropriate escalation.
• Review investigation reports, findings, and recommendations for quality, accuracy, and compliance.
• Develop, review, and implement complaints management policies, procedures, and SOPs.
• Identify complaints-related risks, recurring issues, and trends, recommending corrective action.
• Lead, manage, coach, and develop the Complaints team, monitoring performance.
• Oversee complaints statistics, trend analysis, and management reporting.
• Provide strategic advice and recommendations to the Executive Manager and Board Committees.
• Manage relationships with complainants, sheriffs, legal representatives, and stakeholders.
• Facilitate or oversee mediation and dispute-resolution processes.
• Drive continuous improvement initiatives for complaints processes and service standards.
• Conduct research and stay informed on legislative and regulatory developments affecting complaints management.
• Lead or participate in projects related to the complaints function and the organisation’s regulatory mandate.

How to Apply

To apply for this vacancy, please visit the official application portal: https://www.surveymonkey.com/r/PZ9J832