Services SETA Contact Centre Learnership (Disability Inclusive) 2026 | East London, Eastern Cape | Learnership

Opportunity Overview

The Services SETA funds a contact-centre learnership in East London prioritising youth with disabilities, providing an accessible entry point into the BPO and customer-service sector.

This learnership is based in East London, Eastern Cape (Eastern Cape) and falls under the Services SETA, leading to a NQF Level 4 qualification. A monthly stipend is provided: R4 500 – R5 500 / month.

Key Details

Minimum Requirements

• Minimum qualification: Grade 12 / Matric
• South African citizen with a valid ID
• Aged 18–35 (youth programme)
• Currently unemployed and not on another funded programme
• Clear criminal record
• Grade 12
• Persons with disabilities encouraged to apply (reasonable accommodation provided)

Key Responsibilities

During this learnership you will:

• Learning inbound and outbound contact-centre practice
• Delivering professional telephonic customer service
• Capturing and resolving customer queries
• Applying quality and compliance standards
• Completing NQF 4 contact-centre assessments

Stipend & Benefits

Successful candidates receive a monthly stipend of R4 500 – R5 500 / month for the duration of the programme, on-the-job mentorship, and a nationally recognised NQF Level 4 qualification on successful completion.

How to Apply — Step by Step

• Check that you qualify against the minimum requirements above before applying.
• Prepare and certify your documents (not older than 3 months):
• Certified copy of your South African ID
• Certified copy of your highest qualification / latest results
• Updated CV (maximum 2 pages)
• A short motivational letter
• Submit your application using one of the methods below.
• Apply before the closing date: 3 October 2026. Late applications are not considered.

• Apply online: Visit www.serviceseta.org.za, search for "Contact Centre Learnership (Disability Inclusive) 2026", and complete the online application form.
• Apply by email: Send your CV and certified documents to disability@serviceseta.org.za with the subject line "Contact Centre Learnership (Disability Inclusive) 2026 – [Your Name]".

Beware of scams: A legitimate learnership will never ask you to pay a fee to apply or to "secure your place". If you are asked for money, it is a scam.

Only shortlisted candidates will be contacted. If you have not heard back within four weeks of the closing date, please consider your application unsuccessful for this round. Services SETA is an equal-opportunity employer; preference may be given to candidates from designated groups in line with the Employment Equity Act.