Services

Services SETA Contact Centre Learnership (Disability Inclusive) 2026

Services SETA

Services (SERVICES SETA)

How this stipend compares

At R5 000 a month, this listing sits in the 34th percentile — it pays more than 34% of the 28 comparable listings for learnerships nationally that are open right now.

R3 990R7 163

25th percentile: R4 875
Median: R5 500
75th percentile: R6 063

Calculated by SetaJobs from 28 live learnerships nationally that publish a stipend. Amounts quoted per week or per year are converted to a monthly equivalent. See the full stipend benchmarks for how pay varies by sector and province.

Opportunity Overview

The Services SETA funds a contact-centre learnership in East London prioritising youth with disabilities, providing an accessible entry point into the BPO and customer-service sector.

This learnership is based in East London, Eastern Cape (Eastern Cape) and falls under the Services SETA, leading to a NQF Level 4 qualification. A monthly stipend is provided: R4 500 – R5 500 / month.

Minimum Requirements

Minimum qualification: Grade 12 / Matric
South African citizen with a valid ID
Aged 18–35 (youth programme)
Currently unemployed and not on another funded programme
Clear criminal record
Grade 12
Persons with disabilities encouraged to apply (reasonable accommodation provided)

Key Responsibilities

During this learnership you will:

Learning inbound and outbound contact-centre practice
Delivering professional telephonic customer service
Capturing and resolving customer queries
Applying quality and compliance standards
Completing NQF 4 contact-centre assessments

Stipend & Benefits

Successful candidates receive a monthly stipend of R4 500 – R5 500 / month for the duration of the programme, on-the-job mentorship, and a nationally recognised NQF Level 4 qualification on successful completion.

How to Apply — Step by Step

Check that you qualify against the minimum requirements above before applying.
Prepare and certify your documents (not older than 3 months):
Certified copy of your South African ID
Certified copy of your highest qualification / latest results
Updated CV (maximum 2 pages)
A short motivational letter
Submit your application using one of the methods below.
Apply before the closing date: 19 November 2026. Late applications are not considered.

Apply online: Visit www.serviceseta.org.za, search for "Contact Centre Learnership (Disability Inclusive) 2026", and complete the online application form.
Apply by email: Send your CV and certified documents to disability@serviceseta.org.za with the subject line "Contact Centre Learnership (Disability Inclusive) 2026 – [Your Name]".

Beware of scams: A legitimate learnership will never ask you to pay a fee to apply or to "secure your place". If you are asked for money, it is a scam.

Only shortlisted candidates will be contacted. If you have not heard back within four weeks of the closing date, please consider your application unsuccessful for this round. Services SETA is an equal-opportunity employer; preference may be given to candidates from designated groups in line with the Employment Equity Act.

SetaJobs role guide

What a contact centre agent actually does

SetaJobs’ guide to call and contact centre posts in South Africa, written for someone applying for their first one.

Voice, language and composure are screened directly: most employers run a telephone or recorded assessment before an interview. Expect to be assessed on listening, spelling and typing while talking, a criminal and sometimes a credit check for financial services accounts, and questions designed to hear how you handle a difficult caller. Additional South African languages are a real advantage and should be stated.

Read the full contact centre agent guide →

This listing in context

What the 303 opportunities we currently hold say about this one.

Live learnerships: 46
In Eastern Cape: 4
Closing within 7 days: 0

74% of the 46 live learnerships we hold ask for Grade 12 / Matric, so this listing asks for what most of them ask for.

Live learnerships stay open for a median of 134 days between posting and closing date.

Calculated by SetaJobs from the 303 listings open on this site right now, and updated as they change. Browse all 17 opportunities in Eastern Cape.

What you'll need to apply

Most learnerships want certified copies with the application itself — check the advert, because sending none can be as fatal as sending the wrong ones.

Your CV
Certified copy of your ID
Certified copy of your matric certificate
A short motivation letter

Full checklist for a learnership →

What a learnership actually is

A learnership is a structured programme registered with a SETA under the Skills Development Act 97 of 1998. It is not a job with training attached — it is a qualification you earn by doing the work. You sign a three-party agreement between yourself, the employer and the accredited training provider, alongside a fixed-term employment contract that lasts as long as the programme does.

How learnerships work: the week, the qualification and where it leads →

Watch out for this

A legitimate learnership never charges you. If anyone asks for a registration, placement or administration fee, it is not a learnership — report it. You can confirm that a programme is registered by contacting the relevant SETA directly.

About Services SETA & this sector

Services SETA is one of the largest SETAs, covering a broad services economy from marketing and HR to cleaning, real estate and hairdressing.

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