Metropolitan Life Human Capital Learnerships 2026/2027 Vacancy

Opportunity Overview

Metropolitan Life invites unemployed youth to apply for an exciting 12-month Human Capital Learnership Programme, set to begin in October 2026. This opportunity is designed for individuals interested in sales and customer service, and who are eager to develop a career within the insurance industry.

Participants will gain valuable workplace experience within the insurance sector. The programme offers the chance to achieve a Wealth Management NQF Level 4 qualification while working closely with industry experts and acquiring practical knowledge.

Minimum Requirements

• Must possess a Grade 12 certificate or an equivalent NQF Level 4 qualification.
• Aged between 18 and 34 years old.
• Must be a South African citizen by birth.
• Must be currently unemployed.
• Must belong to a previously disadvantaged group.
• Individuals living with disabilities are encouraged to apply.
• Skills and Competencies:
• Attention to detail, coupled with strong planning and time management abilities.
• Demonstrated numerical reasoning and analytical skills.
• Fluent verbal and written communication and comprehension in English.
• Proficiency in stakeholder engagement and relationship management.
• Competent computer literacy.

Key Responsibilities

• Complete all theoretical learning modules and required assessments.
• Perform all administrative and reporting duties associated with the role in a timely manner.
• Collate, compile, and distribute documents, ensuring adherence to required standards and defined time frames.
• Address all queries professionally to deliver an excellent client experience and meet or exceed client service level agreements.
• Screen and appropriately route received queries to relevant stakeholders and assist in resolving client issues.
• Maintain the required office housekeeping standards within the working environment.

What the Work Involves

Learners on this programme will engage in a structured learning environment, balancing theoretical studies with practical application. Day-to-day tasks will include managing administrative responsibilities, compiling reports, and ensuring documents are prepared and distributed accurately and on schedule.

A core part of the role involves extensive interaction with clients, where you will address queries, provide support, and ensure service level agreements are met. This includes screening incoming queries, routing them to the correct internal teams, and assisting with resolutions. The work takes place in an office setting, where maintaining organisational standards is also important, all while working alongside and learning from experienced professionals in the insurance sector.

How to Apply

To apply for this learnership, please follow these steps:

• Visit the official application portal by clicking this link: https://metropolitan.erecruit.co/candidateapp/Jobs/View/MMH260909-3
• Follow the instructions on the portal to complete your application.