iStore IT Learnerships 2026

Opportunity Overview

The iStore is looking for passionate and customer-focused individuals to join their in-store technical teams across retail stores through an IT Learnership programme. This opportunity is designed for those who enjoy helping people, communicate confidently, and thrive in a dynamic retail setting.

As an IT Learner, you will work closely with experienced technical teams, providing support to customers with their Apple devices and technology questions. The 12-month paid learnership offers exposure across multiple areas of the business, with an initial 6-week rotation through various departments to gain broad insight into iStore operations, systems, customer experience, and technical support.

Minimum Requirements

• Completed Matric (Grade 12)
• Completed A+ and N+ Qualification
• Basic understanding of computer hardware and software
• Familiarity with operating systems such as Windows and macOS
• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving ability
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work well within a team environment
• Willingness to work weekends and retail hours
• Willingness to travel between stores when required
• Passion for technology and helping people

Key Responsibilities

As part of the in-store technical support team, you will:

• Support customers with technical queries relating to phones, laptops, tablets, accessories, and other technology products.
• Troubleshoot basic software and hardware-related issues.
• Assist customers in understanding and using their devices more effectively.
• Provide professional, friendly, and solution-driven customer support in-store and telephonically.
• Escalate complex issues where required.
• Maintain accurate customer and repair records.
• Work closely with store teams and technical specialists to ensure an excellent customer experience.
• Participate in a structured rotational training programme across different business areas.
• Travel to different stores when required to support operational needs.
• Work retail hours, including weekends, public holidays, and peak retail periods.

What the Work Involves

This learnership places you directly within the fast-paced environment of iStore retail stores, engaging daily with customers. You will be a key part of the in-store technical support team, primarily focused on assisting people with their Apple devices and other technology. Your day-to-day will involve troubleshooting technical issues, guiding customers on how to use their products, and maintaining records of interactions.

You will report to and work alongside experienced technical teams and store specialists, collaborating to ensure customers receive excellent service. The role also includes a structured rotational training programme, allowing you to experience different business areas before settling into a store environment. Be prepared for a dynamic schedule, as the role requires working retail hours, including weekends and public holidays, and the flexibility to travel between stores for operational support.

How to Apply

To apply for this learnership, please click on the link below:

• Apply Here: https://istore-careers.simplify.hr/Vacancy/Apply/6c3srk

You can enter your details directly on the portal. The system can also generate a professional-looking CV for you based on the information provided.