Employment and Labour SUPERVISOR: CLIENT SERVICES Vacancy 2026 | Stipend: R413,001/annum

Opportunity Overview

The Department of Employment and Labour is offering a challenging opportunity for a SUPERVISOR: CLIENT SERVICES based at the Labour Centre in Durban. This role is crucial for ensuring effective client service delivery within the department.

As a Supervisor, you will be responsible for overseeing the critical first point of contact for clients, ensuring that queries are addressed efficiently and in line with legislative requirements. This position plays a vital role in maintaining high standards of customer interaction and service quality for the Compensation Fund.

Minimum Requirements

To be considered for this position, applicants must meet the following criteria:

• Education: An Undergraduate qualification (NQF Level 6) as recognised by SAQA in one of the following fields: Customer Services, Management, Customer Relations, Contact Centre Management, Office Administration Management, Communication, or Marketing.
• Experience: A minimum of two (2) years of functional experience within a customer care or client services environment.
• Knowledge:
• Relevant regulations, laws, and legislations.
• Public Service Act and Public Service Regulation.
• Compensation Fund business strategies, goals, and value chain.
• Directorate goals and performance requirements.
• PFMA and Treasury Regulations.
• Customer Service (Batho Pele Principles).
• Occupational Health and Safety Act (OHS).
• Promotion of Access to Information Act.
• The Constitution of RSA.
• Skills:
• Coaching and Mentoring
• Conflict Management
• Critical and Innovative thinking
• Inspire Commitment
• People Management
• Performance oversight
• Programme/Project Management
• Quality Assurance
• Service Delivery Innovation
• Stakeholder Development and Relations

Key Responsibilities

The successful candidate will be responsible for a range of duties, including:

• Monitoring and overseeing the help desk at the first point of entry within the COID service.
• Facilitating customer-driven quality workflow processes.
• Coordinating and ensuring quality resolution of client queries.
• Attending to all queries regarding legislations and following up on pending queries.
• Supervision of staff within the client services team.

How to Apply

Applications must be submitted by 31 July 2026. Please choose one of the following application methods:

• Online Application (Email):
• Send your application to: Jobs-KZN7@labour.gov.za
• Postal Application:
• Address to: Deputy Director: Durban Labour Centre, PO Box 10074, Marine Parade, 4056
• Hand Delivery:
• Deliver to: Govt Buildings, Masonic Grove, Durban, 4001