Cross-border Road Transport Agency (CBRTA) Receptionist / Contact Centre Internship Vacancy 2026
Cross-border Road Transport Agency (CBRTA)
Services (SERVICES SETA)
Monthly stipend
Not stated
Closing date
08 Sept 2026
4 days left
- Opportunity
- Internship
- Minimum education
- Degree (NQF 7)
- Location
- Gauteng
- SETA
- Services SETA
- Posted
- 04 Sept 2026
Sourced via the GovPage vacancy bulletin, last confirmed there by our scraper on 4 September 2026.
The apply link goes directly to cbrtajobs.mcidirecthire.com — applications never pass through SetaJobs.
We rewrite adverts for readability; the closing date, requirements and application method come from the source advert — confirm them there before you apply. How we source listings →
Opportunity Overview
The Cross-border Road Transport Agency (CBRTA) is offering a 24-month contract internship opportunity as a Receptionist / Contact Centre Intern in Gauteng. This programme is designed to provide professional front-desk and customer service support within their Corporate Services Department.
This internship is an excellent chance to gain practical workplace experience, specifically focusing on developing strong communication, customer service, and administrative skills crucial for a successful career in office administration and client relations.
Minimum Requirements
To be considered for this internship, applicants must meet the following criteria:
- A Grade 12 / Matric certificate.
- A National Diploma or a Degree in Office Administration, Business Administration, Customer Service, or a related field.
- Computer literacy and proficiency in Microsoft Office applications.
- Good telephone etiquette and strong customer service skills.
- Good verbal and written communication abilities.
- Skills in office administration and document management.
Key Responsibilities
The successful candidate will be involved in various tasks, including:
- Welcoming and assisting visitors and clients.
- Answering and directing telephone calls.
- Responding to customer enquiries.
- Handling emails and general correspondence.
- Assisting with various administrative duties.
- Providing professional customer service.
- Providing support for meetings and boardroom use.
- Supporting the team with day-to-day office activities.
- Maintaining a professional reception environment.
What the Work Involves
As a Receptionist / Contact Centre Intern, you will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience. Your daily activities will include managing incoming and outgoing communications, whether by answering and directing phone calls, responding to customer enquiries, or handling emails and general correspondence.
You will play a key role in the administrative support of the office, assisting with various general duties and providing support for meetings and boardroom arrangements. This role operates within a professional office environment, requiring constant interaction with people and a proactive approach to maintaining an organised and efficient reception area. You will work closely with the team, supporting their day-to-day office activities.
How to Apply
Applications must be submitted online by 08 September 2026.
To apply for this position, please follow these steps:
- Visit the official application portal: https://cbrtajobs.mcidirecthire.com/
- Attach your detailed CV.
- Include certified copies of your qualifications.
- Attach a certified copy of your ID.
For inquiries, you may contact Donation Shilubane at (0)12 471 2000.
SetaJobs role guide
What a contact centre agent actually does
SetaJobs’ guide to call and contact centre posts in South Africa, written for someone applying for their first one.
Voice, language and composure are screened directly: most employers run a telephone or recorded assessment before an interview. Expect to be assessed on listening, spelling and typing while talking, a criminal and sometimes a credit check for financial services accounts, and questions designed to hear how you handle a difficult caller. Additional South African languages are a real advantage and should be stated.
Read the full contact centre agent guide →This listing in context
What the 335 opportunities we currently hold say about this one.
- Live internships
- 63
- In Gauteng
- 31
- Closing within 7 days
- 4
63% of the 63 live internships we hold ask for Degree (NQF 7), so this listing asks for what most of them ask for.
Live internships stay open for a median of 41 days between posting and closing date.
Calculated by SetaJobs from the 335 listings open on this site right now, and updated as they change. Browse all 133 opportunities in Gauteng.
What you'll need to apply
Internships usually ask for your completed qualification up front — that is the thing being checked.
- Your CV
- Certified copy of your ID
- Certified copies of any qualifications
- A short motivation letter
What an internship actually is
An internship is a fixed-term work-experience placement for someone who already holds a qualification. Unlike a learnership, it does not award a new qualification — its purpose is to convert a certificate, diploma or degree into the experience that entry-level adverts keep asking for. In the public service these run for a set term and are generally not renewable.
What the work actually looks like
- You are placed in a specific unit under a named supervisor and given the unit's ordinary work, at a junior level.
- Most of the learning is by assignment rather than instruction: you are handed a real task, given the file, and expected to ask.
- Many programmes require a workplace report or a supervisor evaluation at the end, which is what your certificate of service is based on.
What you leave with
Documented work experience and a certificate of service — the thing that lets you answer "experience required" on the next application. No new qualification is awarded.
Where this leads next
Junior or entry-level post
Completing the internship and applying as an experienced candidate rather than a graduate.
Fixed-term contract post
Often the realistic next step in government, where permanent posts are advertised less frequently.
Permanent appointment
Competing successfully for an advertised post — internships rarely convert automatically.
A typical route, not a guarantee — progression depends on vacancies, funding and your own performance.
Watch out for this
Government internships are usually once-only: having completed one, you may be ineligible for another. Check the advert's exclusion clause before applying if you have interned before.
About Services SETA & this sector
Services SETA is one of the largest SETAs, covering a broad services economy from marketing and HR to cleaning, real estate and hairdressing.
