Basic Education Telecom Operator Vacancy 2026

Opportunity Overview

Basic Education is seeking a dedicated Telecom Operator to join its Finance and Administration Branch in Pretoria. This role is crucial for managing the department's communication services, ensuring efficient handling of calls and providing essential information.

The successful candidate will contribute to the smooth operation of the Finance Management Service Directorate within Supply Chain Management, acting as a primary point of contact for internal and external communications.

Minimum Requirements

• Senior Certificate or equivalent
• Communication skills (written and verbal)
• Computer literacy (MS Office)
• Good interpersonal skills
• Good public relations skills
• Ability to work under pressure and to solve problems
• Customer service
• Document management

Key Responsibilities

• Answering and directing incoming calls to relevant section/directorate
• Providing information about services rendered by the department
• Scanning all incoming calls and maintaining a record
• Providing internal telephone directory to staff when required
• Providing secretarial services to sections when officials are not in office and convey messages
• Providing contact details of all Provincial and District Offices to the public
• Ensuring that the switchboard is always manned
• Rendering an effective and efficient telephone service to the department

What the Work Involves

As a Telecom Operator, your daily work will revolve around managing the departmental switchboard, which is the primary point of contact for many incoming calls. You will be responsible for answering, screening, and directing calls to the correct department or individual, ensuring that all communications are handled efficiently.

This involves providing accurate information about the department's services to callers and assisting staff with internal telephone directory queries. You will also maintain records of incoming calls and occasionally provide secretarial support to sections when officials are unavailable, including conveying messages. The role requires a constant presence at the switchboard, ensuring continuous and effective telephone service in an office environment in Pretoria.