Barloworld Cat Product Support Manager Level 3 Global Grade 13 Vacancy 2026

Opportunity Overview

Barloworld Cat is inviting applications for a Product Support Manager Level 3. This is a full-time position based in Polokwane, South Africa, offering a chance to join an established organisation focused on equipment solutions.

The role is centred around managing product support activities, specifically within the after-sales department. The successful candidate will play a key part in driving parts and service turnover, developing customer relationships, and ensuring the efficient operation of the department.

Minimum Requirements

• Qualified Artisan or Applicable Engineering Diploma / Degree.
• Alternatively, a B. Engineering degree or B. Tech diploma.
• Alternatively, a Bachelor Marketing, Business Administration, or Commercial Sales qualification.
• Minimum 5-7 years of experience.
• Minimum 3 years of management experience in a customer interface role.
• Marketing and Sales experience is preferable.
• Good communication (written, verbal, and presentation) and negotiation skills.
• Ability to work independently, under pressure, and meet deadlines.
• Willingness to travel as and when required.
• Ability to show initiative by thinking creatively.
• Computer literacy, including relevant SAP & CRM exposure.
• Good knowledge of Caterpillar components and the relevant industry.
• Business development skills and knowledge.
• Strong technical background in equipment management.
• Financial management skills.
• Strategic management ability.
• Track record in leading or managing people in a team-based and participative environment.
• Exposure to business planning / budgeting processes and strategic planning processes.
• Good customer relations.

Key Responsibilities

• Generate parts and service turnover.
• Manage the Customer Service Representatives.
• Perform general administration and management of the department.
• Achieve a team environment that enables maximum productivity and profitability.
• Ensure effective self-management and performance ownership.
• Build and maintain effective relationships with customers, colleagues, and principals through effective communication and follow-through.
• Drive the achievement of regional financial targets through Balanced Scorecards.
• Identify the organisation’s strengths and weaknesses in terms of component rebuilds.
• Respond to opportunities and threats in the CRC market environment.
• Ensure strategies lead to continual growth in the component business.
• Develop and implement pricing strategies for component rebuilds.
• Develop the marketing competencies for components in operations.
• Understand competitive status and develop counter strategies.
• Carry out regular marketing audits to monitor sales performance of components.
• Constantly revise the CRC business plan in terms of market conditions, and analyse and report on CRC business performance.
• Negotiate special pricing on parts, marketing strategies, and after-sales incentive schemes with Caterpillar.
• Manage the fleet effectively.
• Run the after-sales department and ensure adherence to good customer service protocol, and generate turnover.
• Lead the service operational team in a branch, giving stakeholders a targeted return on investment.
• Develop and market component rebuild products and solutions to all internal and external customers.
• Provide solutions for all Caterpillar equipment customers and increase parts and service sales.
• Drive profitable parts and service growth within the organisation by realising targeted returns for all key stakeholders, providing all EMP and non-EMP customers with the lowest total owning and operating costs over the life of the machine.

What the Work Involves

Based in Polokwane, the Product Support Manager will oversee the after-sales department, leading a service operational team and managing Customer Service Representatives. Day-to-day responsibilities include generating parts and service turnover, developing pricing and marketing strategies for component rebuilds, and ensuring adherence to customer service protocols.

The role involves significant customer interaction, requiring the building and maintenance of strong relationships with clients, colleagues, and principals. The manager will be responsible for departmental administration, fleet management, and driving regional financial targets. This position may require travel as needed.

How to Apply

To apply for this opportunity, please use the official online application portal: https://barloworldequipment.breezy.hr/p/e8385f4d7f87-product-support-manager-level-3-global-grade-13/apply?popup=true

Follow the instructions on the portal to complete your application.