Afrirent Holdings Customer Contact Center Internships

Opportunity Overview

Afrirent Holdings, through its Afrirent Mobility division, is seeking five interns to join its Customer Contact Centre team in Centurion. This internship is designed for high-potential graduates and early-career professionals who are eager to develop their careers in customer service.

This programme offers a valuable chance to gain practical experience in a dynamic and supportive work environment. Interns will develop essential customer service and communication skills crucial for success in the industry.

Minimum Requirements

• A Grade 12 / Matric certificate (NQF Level 4) is essential.
• An NQF Level 5 or higher qualification in Office Administration, Customer Care, or a related field would be advantageous.

Key Responsibilities

Successful candidates will be involved in various aspects of customer service and communication, including:

• Customer Service and Query Resolution:
• Responding to customer queries received via telephone, email, or call centre systems according to service level agreements.
• Providing accurate information and guidance on vehicle maintenance, repair bookings, breakdown assistance, and service processes.
• Capturing and verifying customer, vehicle, and case details accurately on relevant fleet management systems.
• Creating and managing service cases, including generating reference numbers.
• Requesting outstanding documentation or information from customers, internal departments, or service providers.
• Inbound Call Management:
• Answering incoming calls in line with approved call centre standards and scripts.
• Maintaining professional telephone etiquette and service delivery.
• Capturing accurate customer and vehicle information during calls.
• Handling all calls efficiently and professionally.
• Outbound Communication and Service Coordination:
• Conducting outbound calls to follow up on customer queries, breakdown assistance, or service requests.
• Liaising with service providers regarding the progress of vehicle repairs and maintenance.
• Providing customers with timely updates on the status of repairs or breakdown assistance.
• Ensuring repair bookings and maintenance schedules are confirmed and communicated.
• Maintaining records of all follow-up communications.

How to Apply

To apply for these internships, please use the following link:

https://www.afrirentholdings.co.za/job-application/?job_id=260295&company_id=259663