South African Revenue Services (SARS) Functional Analyst: Business Systems Vacancy 2026
South African Revenue Services (SARS)
General / Other
Monthly stipend
Not stated
Closing date
06 Sept 2026
7 days left
- Opportunity
- Contract
- Minimum education
- Certificate (NQF 4–5)
- Location
- Gauteng
- NQF level
- NQF 5
- Posted
- 30 Aug 2026
Sourced via the GovPage vacancy bulletin, last confirmed there by our scraper on 30 August 2026.
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Opportunity Overview
The South African Revenue Services (SARS) is seeking a skilled and experienced Functional Analyst for their Business Systems team. This position is located at Head Office in Pretoria and reports to the Manager: IT Business Relations within the Enterprise Design - Enterprise division.
This role focuses on providing essential system maintenance and support, particularly for SARS's top leadership, including EXCO and VIP staff members, to ensure they can effectively perform their critical business functions. The successful candidate will specialise in supporting specific system applications, maintaining them, and addressing user enquiries, issues, and enhancement requests under guidance and supervision.
Minimum Requirements
- Higher Certificate (NQF 5) in IT AND 3 years' IT experience.
- OR Senior Certificate (NQF 4) AND 4 years' IT experience.
Key Responsibilities
- Share transactional results and queries within your work area.
- Support the refinement and creation of standards, procedures, and processes.
- Assist with change initiatives by offering relevant support.
- Meet contracted performance goals and escalate unresolved issues to management.
- Develop solutions that enhance service delivery and boost quality.
- Plan and organise activities to foster continuous improvements.
- Report transactional and process-related activities.
- Stay alert for potential violations of procedures or codes of conduct and escalate them.
- Take responsibility for achieving agreed-upon work outputs and meeting client service expectations.
- Ensure all completed tasks comply with relevant policies, procedures, governance, and legislation.
- Build and maintain productive relationships with colleagues and SARS stakeholders.
- Review assigned incident inventory on the management console.
- Analyze production inventory received through management reports.
- Investigate all allocated queries to determine their root cause.
- Request additional information when details are missing.
- Replicate defects in the testing environment with thorough documentation.
- Carry out comprehensive system regression and stability tests when implementing fixes; help identify suitable workaround solutions for system issues.
- Create User and Functional Requirements Specifications for production fixes.
- Collaborate with peers across departments, business partners, and both internal and external development teams.
- Provide regular updates to management regarding trends, escalations, and decisions.
- Contribute to end-user training and education, such as compiling and updating FAQ materials.
- Present complex technical concepts and solutions in clear, non-technical language.
- Comply with governance and compliance procedures and continuously identify and escalate risks.
What the Work Involves
As a Functional Analyst, you will be deeply involved in the day-to-day support and maintenance of specific system applications used by SARS's top leadership. Your work will include reviewing incident reports, analysing production data, and methodically investigating technical queries to pinpoint their root causes. You will be responsible for replicating any identified defects in a testing environment and conducting thorough system tests to ensure fixes are stable before implementation.
You will also play a crucial role in creating detailed User and Functional Requirements Specifications for system improvements and fixes. This position requires strong collaboration with various internal teams, business partners, and external development teams. You will report to the Manager: IT Business Relations and work from the Head Office in Pretoria, contributing to the smooth operation of critical business systems within a supportive, office-based environment.
How to Apply
Applications for this opportunity must be submitted by 06 September 2026.
To apply, please visit the official SARS careers portal: https://career2.successfactors.eu/career?career_ns=job_listing&company=southafr01&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=11440&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&browserTimeZone=Africa%2FJohannesburg&_s.crb=HLG6BjlJAiv3srl%2B1tIZgisI8res1M7NGy29zr7sBCw%3D
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What the 354 opportunities we currently hold say about this one.
- Live contract posts
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Live contract posts stay open for a median of 13 days between posting and closing date.
Calculated by SetaJobs from the 354 listings open on this site right now, and updated as they change. Browse all 151 opportunities in Gauteng.
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How the selection usually runs
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What you leave with
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Where this leads next
Contract renewal or extension
Continued funding for the project or post.
Permanent appointment at the same level
Competing for the post when it is advertised — contract service does not convert automatically.
A higher level elsewhere
The experience the contract gave you, which is what the next advert is asking for.
A typical route, not a guarantee — progression depends on vacancies, funding and your own performance.
Watch out for this
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