Health Professions Council Of South Africa (HPCSA) Complaints Officer Vacancy 2026

Opportunity Overview

The Health Professions Council of South Africa (HPCSA) works to protect the public and guide health professions in the country. This commitment helps ensure high standards of healthcare and ethical conduct among practitioners.

The HPCSA is looking for a Complaints Officer to join their team. This is a two-year fixed-term contract position, playing a crucial role in managing public feedback and ensuring accountability within the health sector.

The successful candidate will receive a remuneration package of R483,192 per annum (Cost to Council).

Minimum Requirements

To be considered for this Complaints Officer role, applicants must meet the following criteria:

• An NQF Level 6 qualification in a health-related field.
• Current registration with a Health Statutory Body/Council.
• At least 2 years of experience in handling complaints.
• Knowledge of the relevant legislative framework.
• Proficiency in Microsoft Office Suite.
• Demonstrated customer service skills.
• Strong communication skills, including writing, verbal, and listening.
• General complaints handling skills.
• Ability to manage conflict effectively.
• Good time management skills.
• Strong interpersonal communication skills.

Key Responsibilities

The Complaints Officer will be responsible for a range of duties, including:

• Handling all queries related to complaints.
• Creating and maintaining records of queries on the case management system.
• Determining if a complaint falls within the HPCSA's remit.
• Providing advice on lodging complaints, including referring cases to the appropriate authority if outside HPCSA's remit.
• Advising on the complaint lodging process if within HPCSA's remit.
• Receiving and screening complaints submitted verbally, in writing, or during physical visits.
• Ensuring complaint forms are fully completed and signed, with all relevant documents attached, before processing.
• Verifying that descriptions of allegations are clear.
• Checking for previously registered complaints and processing new ones accordingly.
• Contacting complainants to gather additional information when necessary.
• Requesting affidavits from complainants as required.
• Alerting management to complaints where a practitioner may pose a danger to the public.
• Collating data for reporting purposes.
• Preparing and submitting monthly, quarterly, and annual reports on complaints received.
• Performing ad-hoc duties as requested by the Head of Division: Complaints Handling and Investigations.

How to Apply

Interested candidates should submit their applications by 02 September 2026.

To apply, please send the following documents via email:

• An application letter.
• A detailed Curriculum Vitae (CV).
• Copies of your qualifications.
• Proof of current registration with a health regulatory body/council.

Email your application to: Recruitment@hpcsa.co.za

Important: Quote "COMPLAINTS OFFICER" in the subject line of your email. Failure to attach the required copies will result in your application not being considered.