Government Employees Medical Scheme (GEMS) ICT Service Manager Vacancy 2026
Government Employees Medical Scheme (GEMS)
IT & Telecommunications (MICT SETA)
More Government Employees Medical Scheme (GEMS) posts →Monthly stipend
Not stated
- Opportunity
- Contract
- Minimum education
- Degree (NQF 7)
- Location
- Pretoria, Gauteng
- NQF level
- NQF 6
- SETA
- MICT SETA
- Posted
- 25 Aug 2026
Sourced via the GovPage vacancy bulletin, last confirmed there by our scraper on 25 August 2026.
The apply link goes directly to pnet.co.za — applications never pass through SetaJobs.
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Opportunity Overview
Government Employees Medical Scheme (GEMS) is seeking an ICT Service Manager to join its Information Communication and Technology (ICT) Division. This permanent, full-time position is based at the GEMS Head Office in Pretoria.
This role offers an opportunity to contribute to the management and improvement of IT services, ensuring high availability and a strong user experience across the organisation. The successful candidate will report to the Senior Manager: ICT Service Management and play a key role in supporting the scheme's operations.
Minimum Requirements
To be considered for this position, applicants must meet the following criteria:
- Education: A Degree or Diploma (NQF level 6) in Information Technology/Computer Science or an equivalent qualification.
- Experience: A minimum of 5 years of relevant work experience in an ICT Service Management environment.
- Knowledge:
- ICT Governance frameworks.
- ISO2000, ITIL, and other relevant ISO standards.
Key Responsibilities
The ICT Service Manager will be responsible for a range of duties, including:
- Implementing and supporting Service Operations, Service Transition, and Continuous Service Improvement (managing SLAs, incident/problem/change management, vendor performance, and service improvement initiatives).
- Ensuring end-to-end management, delivery, and continual improvement of IT services to advance high availability, minimal downtime, and strong user experience.
- Ensuring all business applications support the scheme's operations.
- Coordinating the implementation of new ICT service management projects.
- Maintaining the service catalogue, CMDB, and knowledge base.
- Ensuring integration of monitoring tools with ITSM platforms.
- Compiling and managing IT service budgets, vendors, and contracts.
- Collaborating with other ICT sections to identify and/or procure Help Desk software for internal staff and external clients.
- Ensuring smooth processing of incoming calls to the Help Desk via telephone and email for timely and effective resolution of end-user issues.
- Designing and enforcing request handling and escalation policies and procedures.
- Coordinating and/or performing hands-on fixes at the desktop level (installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications).
- Producing service reports and dashboards for senior management.
- Implementing an ICT Service Management Framework as per ISO20000, ITIL, and COBIT 2019.
- Ensuring the Scheme’s ICT environment complies with legislative requirements.
How to Apply
Applications for this position close on Friday, 04 September 2026.
To apply, please use the following link:
This listing in context
What the 338 opportunities we currently hold say about this one.
- Live contract posts
- 66
- In Gauteng
- 26
- Closing within 7 days
- 13
33% of the 66 live contract posts we hold ask for Degree (NQF 7), so this listing asks for what most of them ask for.
Live contract posts stay open for a median of 13 days between posting and closing date.
Calculated by SetaJobs from the 338 listings open on this site right now, and updated as they change. Browse all 146 opportunities in Gauteng.
What you'll need to apply
Municipalities, state-owned companies and public entities each run their own process, mostly on their own application form rather than the Z83 — use a Z83 only where this advert asks for one. Send exactly what it lists.
- The employer’s own application form
- Your CV
- Certified copy of your ID
- Certified copies of any qualifications
What a fixed-term post involves
A contract post is employment for a defined period or project. The work and the requirements are usually identical to a permanent post at the same level — the difference is the end date. Contract staff generally receive the same salary scale, sometimes with benefits paid as an allowance instead of a fund contribution.
How the selection usually runs
- The screening and interview process mirrors a permanent post, and the minimum requirements are applied just as strictly.
- Contract posts are often filled faster than permanent ones, because the funding is tied to a project timeline.
What you leave with
Directly relevant experience at the level you want, and internal standing when a permanent post at that level is eventually advertised.
Where this leads next
Contract renewal or extension
Continued funding for the project or post.
Permanent appointment at the same level
Competing for the post when it is advertised — contract service does not convert automatically.
A higher level elsewhere
The experience the contract gave you, which is what the next advert is asking for.
A typical route, not a guarantee — progression depends on vacancies, funding and your own performance.
Watch out for this
Confirm what happens at the end of the term before you resign from something else. A fixed-term contract ends by expiry, and that is not a dismissal you can contest.
About MICT SETA & this sector
MICT SETA develops skills in IT, media and telecommunications, funding some of the most in-demand learnerships in coding, data and support.
Helpful guides before you apply
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