FlySafair Contact Centre Agent Vacancy 2026

Opportunity Overview

FlySafair, operating as Safair Operations, has an opening for a Contact Centre Agent. This position is based at their Head Office in Johannesburg.

This opportunity involves being the primary point of contact for customers, handling a wide range of enquiries and ensuring exceptional service. The successful applicant will play a crucial role in assisting customers with their flight-related needs.

Minimum Requirements

• Grade 12 or equivalent
• Minimum of 1 year's call centre experience
• No criminal or credit record
• Required to work shifts, on weekends, public holidays, and flexible hours
• Willingness to work longer than normal office hours

Key Responsibilities

• Handle and resolve customer complaints, requests, and queries (e.g., bookings, delays, cancellations, lost property, system issues).
• Follow clear scripts, instructions, and guidelines to inform, investigate, resolve, and process high-volume customer enquiries.
• Process forms, orders, and applications requested by customers.
• Provide customers with FlySafair's service and product information.
• Explain processes to customers and guide them accordingly.
• Follow up with customers when required to ensure issues are resolved.
• Identify customer needs, clarify information, research/investigate, and provide solutions or alternatives.
• Escalate problematic queries to the correct level for prompt and effective resolution.
• Capture details of comments, inquiries, complaints, and actions taken in line with standard operating procedures.
• Update existing customer information.
• Liaise and interact with customers via approved communication channels in a positive and helpful manner.
• Seize opportunities to upsell products when they arise.
• Maintain customer confidentiality.
• Maintain knowledge of services and products and identify opportunities to improve customer service.

What the Work Involves

As a Contact Centre Agent, you will be on the front line, dealing with a high volume of customer interactions daily. Your tasks will include managing diverse enquiries, from flight bookings and delays to lost property and system issues. You will be guided by established scripts and guidelines to ensure consistent and effective service delivery.

The role requires processing various forms and applications, updating customer records, and providing detailed information about FlySafair's services and products. You will be expected to identify customer needs, investigate problems, and offer appropriate solutions, escalating complex issues to your Contact Centre Team Leader. This position is based at the Head Office in Johannesburg and demands flexibility to work shifts, including weekends and public holidays, as well as longer than normal office hours.

How to Apply

To apply for this opportunity, please use the official application portal.

• Click here to apply: https://flysafair.mcidirecthire.com/External/Application?Ref=TEkBhDYErs0qhHgueWeCgt_yRI-cnPLR1MRk1RR6CpovtNnuiVlYCxkOUAzXEEVwGFkU_zW1gwmHmgFxrXtkRhlvrgoFlANdiEAyqVDpzSlPc7H2r246eZpMlwSOeGxIE6LCpbdZIZMjKm0Tg0mp4w